Deposits are non-refundable but may be transferable to another puppy (see our Refund Policy).
No, all puppy adoptions and sales are final. This protects the health and well-being of the puppies.
We provide a limited health guarantee. If a vet discovers a serious pre-existing condition within 7 days, we will work with you for a solution.
We understand that life circumstances can change. While the deposit itself is non-refundable (though transferable as noted above), any additional funds you have paid toward the puppy’s final price will be refunded to you, provided you inform us of your decision at least 14 days prior to the scheduled go-home date. Cancellations within 14 days of pickup will forfeit all funds paid.
Our foremost priority is ensuring our puppies are always in a safe and loving environment. We do not offer cash refunds for puppies that are returned after they have left our care. Bringing a puppy home is a significant commitment, and this policy encourages families to be certain in their decision.
However, we have a Lifetime Return Policy. If at any point in the dog’s life you are unable to care for them, we require that you contact us. We will always take our puppies back, no questions asked, and will work to find them a new, appropriate home. This is a crucial part of our commitment as responsible breeders.
Our contract requires you to take your new puppy to a licensed veterinarian for a well-puppy check-up within 72 hours of pickup. If your vet discovers a life-threatening congenital defect at this initial exam, you must notify us immediately and provide a written statement from your vet. Upon confirmation of the diagnosis by our veterinarian, you will have the option to:
Return the puppy for a full refund of the purchase price.
Receive a replacement puppy of equal value from our next available litter.
Refunds are not provided for compatibility issues. However, we can assist with training resources or rehoming guidance if necessary.
No. Shipping delays caused by airlines, weather, or third-party transporters are beyond our control and are not eligible for refunds.
If a confirmed payment was made and delivery was never completed, we will issue a full refund or replacement once the situation is verified.